Client Care Equipment
Client Care Equipment
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    • Home
    • Shop Our Products
    • About Our Products
    • About Us
    • Contact Us
    • Privacy Policy
    • Shipping and Returns
    • Terms & Conditions

  • Home
  • Shop Our Products
  • About Our Products
  • About Us
  • Contact Us
  • Privacy Policy
  • Shipping and Returns
  • Terms & Conditions

What to Expect With Shipping & Returns

This page covers all the details to help you understand our shipping methods and return process.

Shipping Policy

Turnaround

All orders are shipped within 48 hours, Monday to Friday, 8:00 AM - 5:00 PM.

Carriers

We use the following carriers to deliver our orders:


  • USPS
  • UPS
  • DHL

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products and your location. Before the final checkout page, it will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order, we will ship you the part of your order that is in stock. When the item becomes available, we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Returns, Refunds, and Exchanges

How to Return an Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase.


  1. Please email Info@ClientCareEq.com to request a refund, and we will assign you a tracking #.
  2. Mail your returned item to: Client Care Equipment 5537 N. Glenwood St., Ste B, Garden City, ID 83714
  3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Some items cannot be returned if they are opened. These include music, software, and video games.


Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Restocking Fee

All items are subject to a 20% restocking fee; this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Exchanges

If your clothing item is in like-new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.

  • Home
  • Shop Our Products
  • About Our Products
  • About Us
  • Contact Us
  • Privacy Policy
  • Shipping and Returns
  • Terms & Conditions

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